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Cost of Poorly Managed Conflict

Poorly managed conflict is perhaps the largest reducible cost in organizations today ­and probably the least recognized or acknowledged.
It’s estimated that over 65% of performance problems result from strained relationships between employees –­ not from deficits in individual employees' skill or motivation.

Indeed, the hidden costs of poorly managed conflict include:

In addition, poorly managed conflict contributes significantly to the fact that:

But it doesn’t have to be this way! CTS can help you, your company or your organization lessen the burden of unproductive conflict and help transform the energy of conflict into innovative, creative, and productive individual or organizational outcomes.